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(More customer reviews)I never buy an electronic device unless I've heard good things about the manufacturer's standards. Well Sony has been around for so many years and their higher standards and customer satisfactions have been proved over this time. After looking up different web cameras for my laptop I decided to purchase this rather costly camera. This camera had a very sleek design and good quality. It's built in microphone answered most of my needs for a visual communication device. But after 8 months I was receiving a noisy picture, with some fixed dots across the screen, and it started getting worse and worse everyday until the screen became completely dark. I never saw any pictures coming up after that but a few times and those images were of a VERY poor quality. Since then it was mostly a black screen with horizontal lines across the screen moving up and down. So I decided to call Sony and ask for help. I swear I spent 3 hours on hold and were switched and shipped from this department to that department, and nobody seemed to be willing to help. They eventually gave me a repair confirmation number and I sent the camera to Sony Regional Repair Center in San Diego. My camera was repaired and sent back to me in 2 weeks without any charge (because I had a one year warranty on it). The camera worked great after that for about 2 months, but again it started acting in the same way and was driving me crazy. So I called Sony and received a new repair confirmation number. The customer representative who I talked to on the phone promised that since this was a re-repair item it will be fixed for free, so I sent the camera to San Diego for the second time. 3 weeks later I received a letter from Sony, it was a bill for $205.00! They were not going to fix the camera unless I'd agree to pay that amount. I told them that it was ridiculous, that I could buy 3 new cameras with that money. I told them to keep the piece of junk and dispose it if they want. If you want a durable camera DO NOT buy this POS. I have a Sony VAIO laptop, Sony Digital Camera, Sony Camcorder, Sony Video CD/DVD player, Sony digital sound recorder and a Sony mp3 player, and I've never had any problems with those devices. I have always believed in Sony's capabilities in satisfying the market's needs, but this web camera put warning sign on my next purchases from Sony.
Click Here to see more reviews about: Sony VAIO USB Visual Communication Camera (PCGA-UVC11A)
Sony original 370000-pixel CMOS VGA (640x480) sensor and picture control technology for high quality imagesShoot and share pictures and video mails with bundled Network Smart Capture softwareNew improved lens that offers sharper images less distortion larger and deeper focus areaCompatible with all VAIO. notebooks and desktopsCompatible with Windows. Messenger and NetMeeting
Click here for more information about Sony VAIO USB Visual Communication Camera (PCGA-UVC11A)
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